Sometimes you may be instructed to remove the files for your Presentable module.
Important: You may be instructed to send the files to the support ticket. Ensure you do this before you delete the files from your computer if instructed to do so.
For a Windows computer:
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Hold the Windows Key and press "R" to bring up the "Run" dialog box; |
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Type "%APPDATA%\..\Local\BOLT" (without the quotes) and choose OK; |
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There will be a folder (one or more) with names similar to "Training Module - 10 - ####"; |
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Delete these folders. |
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Empty your Recycle Bin to permanently delete this data from your computer.
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For a Mac computer:
1. From the “Go” menu navigate down to “Go to Folder” OR press Command+Shift+G to bring up the 'Go To Folder' dialog box.
2. Type "~/Library/Application Support/" including the ~ and choose "OK"
3. There will be a folder named something like "Training Module - 10 - ####"
4. These folders are the ones you need to delete. The new downloaded version of the presentable module will recreate the folder when you next run the training.
500 Error
If you are seeing a 500 Error when you try to synchronise your records, you may not have deleted all of the training records from your computer. Please use the above instructions to ensure that all of the training records have been deleted.
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