Enabling Third-Party Cookies

Support Admin (IPAF) -

Third-party cookies are required to run certain components of your eLearning experience.

Recent changes to Safari mean that third-party cookies are disabled by default, which may make your system incompatible with those parts of the training, or even interrupt how your progress to completion is being tracked.

NOTE: Cookies settings will not change on an open page when refreshed, as cookies are created when a page is first loaded.
If you had your training open when updating your settings, you will need to close and re-open that page (or tab) so the setting change can take effect.

Using the System Checker, you can check if Third-party cookies are enabled by clicking “Run Tests” and viewing the Cookies section in the results.

If Third-party cookies are enabled, this will return a green tick, and you do not need to change any settings.


If Third-party cookies are disabled, you will see a warning message.


The System Checker results information will specifically refer to Third-party cookies being disabled as well.


If this is the case, you will need to update your cookies settings to address this warning.

Cookies in Google Chrome

On Desktop (Windows)

  • Go to the Privacy and Security section in Chrome
  • Select Cookies and other site data.
  • Check that Third-Party Cookies are not blocked
  • Change this setting to Block third-party cookies in Incognito or Allow all cookies.


On Desktop (Mac)

  • Open Chrome preferences click on Settings, then Show Advanced Settings.
  • Under Privacy, click on Content Settings.
  • Make sure “Block third-party cookies and site data” is not checked
  • If your browser is not listed above, please refer to your browser’s help pages.

On Android Devices

  • On your Android device, open the Chrome app.
  • At the top right, tap More More and then Settings.
  • Tap Site settings and then Cookies.
  • Next to “Cookies,” switch the setting on.
  • To allow third-party cookies, check the box next to “Allow third-party cookies.”


Cookies in Safari

On Desktop (Mac)

  • Go to the Safari options drop-down menu;
  • Select Preferences;
  • Click Privacy in the top panel;
  • Under ‘Block cookies’ select the option ‘Never.’;
  • You will also need to ensure that "Prevent Cross-site Tracking" is unchecked to allow your progress to be tracked. 

On iPhone/iPad iOS 11 and above

  • Open your Settings;
  • Scroll down and select Safari.
  • Under Privacy & Security, turn off “Prevent Cross-Site Tracking” and “Block All Cookies”.
  • Double-tap the home button to display all open apps, and swipe away the browser app to fully close it. 
  • Open the app once more to have the settings changes in effect. 

On iPhone/iPad iOS 10

  • Open your Settings
  • Scroll down and select Safari.
  • Under Privacy & Security, select “Block Cookies”.
  • Select “Always Allow” or “Allow from Websites I Visit”.
  • Double-tap the home button to display all open apps, and swipe away the browser app to fully close it. 
  • Open the app once more to have the settings changes in effect. 


Internet Explorer

On Desktop (Windows)

  • Click the gear icon from the top-right menu
  • Select Internet options
  • Click the Privacy tab
  • Click the Advanced button
  • Under Third-Party Cookies select Accept
  • Make sure both columns have the option to allow third party cookies enabled
  • Exit popups by pressing Ok
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